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Partnership Opportunities
Connect your equipment to the cloud and lead the way in smart equipment innovation. By partnering with us, Original Equipment Manufacturers can leverage our robust OEM-agnostic IoT platforms to deliver enhanced performance, data insights, and functionality for their customers.
OEM’s
Looking to collaborate on the future of connected kitchen technology? The Open Kitchen Innovation Program partners with forward-thinking organizations to test, refine, and scale next-generation solutions that improve operational visibility, automation, and performance across commercial kitchens.
Resellers
Expand your portfolio with innovative IoT-based solutions. Distributors and resellers can stock and sell Open Kitchen or SiteSage to help their customers achieve energy and operational efficiency. Benefit from our comprehensive support and resources to maximize your success.
Commercial HVAC Installers
Enhance your service offerings by selling Open Kitchen and SiteSage to your customers. These cutting-edge solutions deliver unmatched control and insights for HVAC systems and kitchen operations, empowering you to add greater value to your clients.
Certified Installation Partners
Take your expertise to the next level. Become a certified installation partner and gain access to specialized training and tools that position you as a trusted leader in the field. Join a growing network of professionals driving the future of connected equipment solutions.
Technology Companies
Unlock new opportunities by integrating with Open Kitchen or SiteSage. Collaborate with us to develop seamless integrations that expand your capabilities and deliver superior solutions to shared customers.
Open Kitchen Innovation Program
The Open Kitchen Integration Program provides engineering services for OEMs and service providers integrating equipment and third-party solutions with Open Kitchen. Get access to technical experts, software libraries, the ConnectWare Tech Stack, and flexible support from initial development through production, with month-to-month options, technical troubleshooting, custom development, and ongoing platform support.
Ready to get started? Talk with our integration team to find the right partnership tier for your organization.
Tier 1: Standard
$5,000/MONTH
- Required for all OEM integration projects.
- Engineering support: 25 hours per month
- Response time: 1 business day
- Software repository access: 2 users
- ConnectWare Library licenses: Included
- Monthly check-in meeting
Tier 2: Enterprise
contact for pricing
- Engineering support: 120 hours per month
- Response time: Same day
- Software repository access: Unlimited users
- ConnectWare Library licenses: Up to 10 included
- Dedicated solutions architect
- Priority handling for platform requests
Tier 3: Sustain
$5,000/year
- Engineering support: 25 hours per year
- Response time: 2 business days
- Software repository access: 1 user
- ConnectWare Library licenses: Included for unlimited deployment devices
- Maintenance of existing custom cloud integrations
- Annual technical review meeting
Frequently Asked Questions
General
What is the Integration Partner Program?
It’s a structured support program that gives OEMs and brands access to Open Kitchen’s engineering team, software tools, and technical resources needed to build and maintain custom integrations on our IoT platform.
Is this separate from Open Kitchen Cloud Licenses?
Yes, this program is independent of and in addition to Open Kitchen Cloud Licenses and Managed Services. It specifically covers engineering support and custom development
Which tier is right for me?
Standard: Your integration is live in production and needs minimal ongoing support
Enterprise: You’re actively developing a new integration or adding features
Sustain: You have complex requirements, multiple projects, or need dedicated architect support
Still need help? No worries! contact our sales team to discuss your needs and get matched to the best fit.
Tier & Pricing
What happens to unused hours?
Can I upgrade or downgrade tiers?
What if I need more hours than my tier includes?
What happens to unused hours?
Hours expire at the end of each billing period. Monthly tiers reset each month; Sustain tier hours expire annually. Hours do not roll over.
Can I upgrade or downgrade tiers?
Yes. Standard and Enterprise tiers are month-to-month. To move to Sustain tier, your integration must be production-ready with no active development work.
What if I need more hours than my tier includes?
Additional engineering work beyond your tier’s included hours is available at an additional cost. We’ll provide a quote in advance.
Do I need to commit long-term?
Sustain tier is an annual contract. Standard and Enterprise are month-to-month with 30 days notice to cancel.
Eligibility & Requirements
Can I use the Sustain Tier for New Development?
What makes an integration eligible for the Sustain tier?
Do I need to designate specific contacts?
Can I use the Sustain Tier for New Development?
No. The Sustain tier is only for maintenance and minor bugs on completed integrations already released to production. New feature development requires at least the Standard tier.
What makes an integration eligible for the Sustain tier?
Your integration must be:
* Released to production in Open Kitchen
* No longer requiring active custom development
* Only needing maintenance and minor bug fixes
Do I need to designate specific contacts?
Yes. You must designate a primary contact for all communications and scheduling, plus a project owner who can approve any work beyond your tier’s included hours
Service & Support
What are the response times?
Standard: 1 business day
Enterprise: Same day for critical questions
Sustain 2 Business Days
What happens if I need to respond to Open Kitchen questions?
To keep your project moving, you’re expected to respond to Open Kitchen (PhD) questions within 3 business days.
What’s Included in Check in Meetings?
Regular technical reviews with assigned experts to discuss progress, troubleshoot issues, plan next steps, and review hours usage. Frequency depends on tier (annually for Sustain, monthly for Standard, custom for Enterprise).
Cancellation and Contracts
How do I cancel?
Submit written notice 30 days in advance to your account manager or support@openkitchen.com. Access ends at the conclusion of the notice period.
What happens to projects in progress if I cancel?
Ongoing custom development must be completed or transitioned before termination, or additional completion fees will apply.
Can I get a refund if I cancel early?
No refunds for partial periods. Sustain tier has no refunds for early termination within the annual period. Standard/Enterprise cancellations are effective at the end of the current monthly billing period.
Development & Licensing
What are ConnectWare Library licenses?
Software licenses that allow you to deploy Open Kitchen integrations on your devices. Sustain and Standard include unlimited devices; Enterprise includes up to 10 devices.
